Last updated November 13, 2024

At Cross and Crown Athletics, each piece is made-to-order, crafted especially for you. Because of this, we’re unable to accept returns or exchanges.

If you receive an item that’s incorrect or damaged, please reach out to us within 7 days of receiving it. To resolve the issue quickly, we’ll need a photo of the item as proof. Once we are able to verify the issue, we’ll gladly arrange a replacement.

Your satisfaction is important to us, and we appreciate your understanding as we work to bring you made-to-order gear with purpose. If you need assistance, please reach out to us at team@crossandcrownathletics.com – we’re always happy to help!

Due to the fast processing and custom nature of our items, we’re generally unable to accommodate cancellations once an order is placed. Since each item is made to order and we don’t keep inventory, we encourage you to double-check your order details to ensure everything is correct. Each piece from Cross and Crown is crafted with purpose and care, and we hope it brings you the same sense of purpose that we pour into creating it for you.

We’re dedicated to delivering products that reflect our commitment to quality and purpose. We want each item to be something you feel confident and uplifted wearing. Occasionally, minor issues may arise, or an item may be damaged during shipping.

If you have any quality concerns, please reach out to us within 15 days of receiving your product. Using the “delivered date” from mail tracking, we’ll review your concern and work with you to make it right. Depending on the situation, we may offer a replacement, refund, or future discount, and we may ask for the item to be returned.

For quality issues, please use email us at team@crossandcrownathletics.com. We’re unable to address order-specific requests via social media to provide you with efficient support. To help us resolve your concern quickly, please include images of the issue and provide your full name or order number.

This policy applies only to items purchased directly from Cross and Crown Athletics through our Web site. Unfortunately, we cannot cover items bought from third-party retailers.

Your satisfaction matters to us, and we’re here to ensure that each piece from Cross and Crown reflects our values and serves its purpose in your journey. Thank you for choosing us!